Alternative Dispute Resolution

In the event of a consumer dispute, the consumer may refer the matter to an Alternative Dispute Resolution entity, pursuant to Portuguese Law No. 144/2015 of 8 September.

Before referring the dispute to an Alternative Dispute Resolution entity, the consumer should contact D’Heritage using the following details:

Trading name: D’Heritage
Owner: José Henrique Pinho Gonçalves, hereinafter referred to as “JHPG”
Registered address: Rua Nossa Senhora da Conceição, 358, 3720-363 Vila de Cucujães, Portugal
Tax Identification Number: 190 862 122
Telephone: +351 924 393 767
Email: geral@dheritage.pt

Should it not be possible to resolve the complaint directly, the consumer may contact the following competent entity:

CICAP - Consumer Information and Arbitration Centre of Porto

Address: Rua Damião de Góis, 31, Loja 6, 4050-225 Porto, Portugal
Telephone: +351 225 508 349
Alternative telephone: +351 225 029 791
Email: cicap@cicap.pt
Website: https://www.cicap.pt

CICAP has territorial jurisdiction over the Porto Metropolitan Area, including the municipality of Oliveira de Azeméis, where Vila de Cucujães is located.

For further information on Alternative Dispute Resolution entities for consumer disputes, consumers may consult the website of the Portuguese Directorate-General for Consumer Affairs:

https://www.consumidor.gov.pt

D’Heritage is not bound by full membership of any Alternative Dispute Resolution entity, unless expressly stated otherwise.