Shipping policy
We ship worldwide via DPD. In-stock orders are dispatched on the next business day following payment confirmation. Shipping costs depend on the destination and order value.
Shipping Costs and Delivery Times
| Destination | Free Shipping From | Delivery After Dispatch |
|---|---|---|
| Mainland Portugal | €125 | 1 to 3 business days |
| Madeira and the Azores | €125 | 2 to 5 business days |
| Mainland Spain | €125 | 2 to 5 business days |
| Spanish Islands | €150 | 2 to 5 business days |
| France, Germany, Italy, the Netherlands, Luxembourg and Belgium | €150 | 5 to 9 business days |
| Rest of Europe | €175 | 5 to 9 business days |
| Brazil | €250 | 5 to 9 business days |
| Canada and the United States | €250 | 5 to 9 business days |
| Rest of the World | €250 | 5 to 9 business days |
For orders below the amount indicated for each destination, the shipping cost is calculated automatically and displayed before checkout is completed. Delivery times are calculated from the date of dispatch and do not include weekends or public holidays.
All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our reasonable control.
Orders shipped outside the European Union may be subject to customs duties and local taxes, which are the responsibility of the recipient.
Leather Goods and Leather Items
Leather goods and leather items are made to order. We do not hold stock in this category: each piece is produced only after an order is placed, helping to avoid excess stock and waste and making our production more sustainable.
For this reason, these items require 5 business days for production before dispatch. This period is added to the delivery time indicated in the table above. For orders containing both in-stock items and leather items, the order will be dispatched once all items are ready, unless otherwise requested by the customer.
As these items are not made according to the customer's individual specifications, they remain fully covered by the 14-day right of withdrawal.
Tracking
Once your order has been dispatched, you will receive an email from DPD with a tracking number so you can follow your delivery.
Delivery
We recommend checking the condition of the packaging at the time of delivery. If there is any visible damage, please report it to the carrier and contact us at geral@dheritage.pt.